Delivery & Returns

Delivery

 

We aim to ship all items within 2 working days. We use Royal Mail First Class postage for UK delivery so your items should be with you 1-2 days after they have been shipped. For delivery to Europe, we use International Standard postage so your item should be with you 3-5 days after shipping.

If you require faster shipping, please contact us before you place your order for expedited prices.

All possible care is taken to ensure your items are not damaged during transit. If you receive a damaged item, please take a photo of the damage and send it to rebecca@lobicreative.co.uk so we can rectify the issue.

Christmas Postage 2020

To ensure you receive your item before Christmas, please ensure you order by Friday 18th December for UK delivery. For Europe, please ensure you have placed your order by Monday 14th December. If you place your orders after these dates, we will send them out as soon as possible but can't guarantee delivery by Christmas.

Returns

We check all of our products for quality to ensure that you receive the highest quality product so hope you would have no need to return anything. If however, something slips through our quality control, please get in touch within 14 days of receiving the item at rebecca@lobicreative.co.uk so that we can help you arrange a return or exchange. You will then have up to 28 days from receipt of your order to return the item to us. All items must be returned unused.